One-on-One Communication Across Styles

About This Guide

A one-on-one conversation that lands well with one employee can fall completely flat with another, not because of the message but because of how it's delivered relative to their style. This guide is about adapting communication in the moment, not just in general management strategy.

Inside: reading someone's style quickly in a real conversation, adjusting pace, directness, and detail level to match the person in front of you, difficult one-on-one conversations (performance issues, conflict, feedback) handled differently by style, and building genuine rapport across a style different from your own. Available in print (8.5×11, binder-ready) and digital (6×9, phone-optimized) formats.